How can we help?
Browse our help topics or scroll down for quick answers.
At Home Test Kits
We offer a range of at-home test kits
Collection Centres
There are thousands of collection centres across Australia, so there's a good chance one is close to you. Here's how to find your nearest location and what to expect when you get there.
Our Lab Tests
How to choose the right biomarker test, what is included in each lab test, and what we offer.
Pricing & Payment
How pricing works, what payment methods we accept, Medicare and health insurance, and how to get a receipt.
Refunds & Cancellations
How to cancel an order, request a refund, and what our refund policy covers.
Sample Recollection
What happens if your blood sample is rejected or needs to be recollected, and what it means for you.
Your Order Status
How to check your order status, when to expect your referral, and how to make changes to your order.
Your Referral
How referrals work, where to find yours, and what to do if something is not right.
Your Results
Everything you need to know about when your results will be ready, where to find them, and what to do next.