Refund Policy
Changed your mind after snagging a referral? No worries at all! We've got you covered with a hassle-free refund.
Send an email to support@bloodygoodtests.com.au to request a refund with details of your order, including:
- the date it was placed
- your name
- and your order reference number
You can cancel your order within 30 days of purchase. In that case, we will refund you less a $10 cancellation charge for processing the pathology referral.
You will not be eligible for a refund if you cancel outside of this period.
If we receive your refund request after your blood sample has been processed by the laboratory, but before it has been uploaded to your account, we’ll refund you 10% of the test price.
Unfortunately, we can’t process refunds if your test results and report have been uploaded to your dashboard.
We’ll reimburse you using the same means of payment as you used for the initial transaction, unless agreed otherwise (subject to satisfactory confirmation).
If you are entitled to a refund, we will process it within seven business days of receiving your cancellation request.
If you have any questions, just let us know.
You will not be eligible for a refund if you cancel outside of this period.
If we receive your refund request after your blood sample has been processed by the laboratory, but before it has been uploaded to your account, we’ll refund you 10% of the test price.
Unfortunately, we can’t process refunds if your test results and report have been uploaded to your dashboard.
We’ll reimburse you using the same means of payment as you used for the initial transaction, unless agreed otherwise (subject to satisfactory confirmation).
If you are entitled to a refund, we will process it within seven business days of receiving your cancellation request.
If you have any questions, just let us know.